Your phones, answered.
Your charts, already updated.
CallDesk answers every call to your practice, day and night. Then it writes the call into eCW as a telephone encounter and assigns it to the person who should handle it — by your rules, not ours.
- Patient
- Whitfield, Dana R
- Reason
- Refill request — Dr. Alvarez
- Summary
- Caller asked for a refill on her blood pressure medication. Pharmacy on file. (Sample — not a real patient.)
Renee Salas, MA
Written and confirmed in eCW at 9:43 PM, while the office was closed.
What happens to a call
- 01
It gets answered
Every call, at any hour — the fourth one at 11:40 on a Monday, and the one that comes in at 9 on a Sunday night.
- 02
It gets written into eCW
The patient is matched to their chart. The reason, the summary and the transcript land on a telephone encounter.
- 03
It reaches the right person
Refills to the provider’s MA. Billing to billing. Appointments to the front desk. Your routing rules, applied the same way every time.
“Isn’t this what Weave does?”
No. Weave and the AI receptionists take a message and hand it back to you. Someone at the practice still opens the chart and types it in. CallDesk writes the telephone encounter itself, and confirms with eCW that it landed on the right person.
There is no perfect software
Every practice runs differently, which is why off-the-shelf phone products never quite fit. CallDesk is built around your practice — your providers, your teams, your rules — and then it behaves like software: the same every time, visible, and auditable.
You already know if this is you
- The phones ring through lunch and nobody can get to them.
- After-hours calls come back as voicemails somebody retypes in the morning.
- Refill requests sit in a queue nobody owns.
- Your front desk is doing three jobs, and the phone is winning.
Fifteen minutes, on your own calls
Tell us what a week of your call volume looks like and we will show you what it looks like inside eCW afterwards — the encounters, who they went to, and what nobody had to type.
Michael Koontz
I run these walk-throughs myself.